Return & Exchange

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept the returns within 15 days of receipt for items in new condition. Should there be any dispute on the refund amount for any returns, your refund will be based on the merchandise value on the original purchase invoice. Our customers are responsible for the shipping cost for any returning items.

ltems excluded from returns

1.Products marked Final Sale cannot be returned.

2.Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.

3.The following items cannot be returned, refunded or exchanged:

① Items on Clearance, ②Lingerie, ③Underwear & Accessories, ④Customized Items.

4.We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

5.We do not accept returned items that were sent back by you directly without checking with us first.

6.Any applications for exceeding of what you paid will not be accepted.Refund value exceed the value of the order will be only processed under the circumstances of dispatched cancel-orders and faulty goods. Therefore, non-quality problems will not be reimbursed for return & exchange shipping costs. 
The original shipping fee and insurance are non-refundable.

7.Items with non-returnable marks and free gifts cannot be returned.

8.Changes made to the prices of our items after you’ve bought within 3 days, we will refund you the charge.

9.Discount code you used for your order cannot be changed.

How do l return?

Get in touch with our chat online representative by sendieturn ticket or send email to service@silkmaison.com .indicating which item(s) you would like to return and the reason for your return

Why is there a color difference?

We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light.