Client services

Frequently Asked Questions

Which payment method is accepted?

SILK MAISON currently presents PayPal at checkout. PayPal may offer an eligible linked bank account or card within its own flow; a separate card gateway is not promised unless displayed at checkout. See our Payment Policy.

How long does shipping take?

Orders are prepared in 1–4 business days. Standard delivery is estimated at 7–15 business days after dispatch to the supported destinations listed in our Shipping Policy.

How do I request a return?

Email service@silkmaison.com within 14 days of delivery. Items must be unworn, unwashed, undamaged and complete with tags and packaging. Wait for written authorization; do not return a parcel directly to an address printed on its packaging.

When is a refund issued?

After receipt and inspection, approved refunds are processed within 3–5 business days to the original payment method. Banks may take an additional 1–7 business days.

How do I contact the Maison?

Email service@silkmaison.com. Service time: Monday to Friday, 9:00am–6:00pm UTC+8. Entity address: No. 2210-2, 2nd Floor, Building 2, Yinchuan Comprehensive Bonded Zone Apartment Building, Xingqing District, Yinchuan, Ningxia 750000, China.

Why can colour look different?

Screen settings and lighting can affect how colour appears. The live product page is the reference for the available colour options.