What payment method does SILK MAISON accept？

We accept Visa, MasterCard, American Express, debit and credit cards. Online orders can also be placed via PayPal Express Checkout.

Why doesn’t the discount code work?

The discount code must be used within the validity period. It will not be applied after it expires. Specific discount codes and event details are subject to the official website.

Can I cancel my order?

Once your order has shipped, we are unable to make changes or cancellations.
If your order has not been shipped yet, our support team will be happy to assist you. However, once you have received the package, you can either keep it or contact us to issue a return. To cancel an order that has not been shipped out, please contact our customer service team via service@silkmaison.com

How do I initiate a return?

Please contact us via service@silkmaison.com  with your return request within 14 days of receiving the package, while ensuring that the product is unworn, unwashed, in its original condition and with all tags attached.

Where do I send my returns?

Please note: We don’t accept packages that are returned directly without contacting us in advance.
Please make sure that all returns are sent to the address below, or it will affect your return process.

US Return Address:

9860 GIDLEY ST，UNIT 7，EL MONTE

CA 91731 USA

Where do I go for consultation？

Customer Service Email Address: service@silkmaison.com

Our customer service team will reply to your email within 24 hours on business days.

Why is there a color difference?

We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light.