Privacy policy
Last updated: 20 August 2026
SILK MAISON operates an independent online store. We collect personal information only to provide the store, process and deliver orders, support customers, prevent fraud and meet legal obligations. Collecting personal information is not the primary purpose of this website.
Information we collect
We may collect contact, shipping, billing, order, device and customer-service information that you provide or that is necessary to operate the store. Payment card details are submitted through secure HTTPS/TLS-protected checkout and payment providers. SILK MAISON does not store full payment card numbers.
How we use information
We use information to authenticate checkout, process payments, fulfill and deliver orders, handle returns, answer enquiries, improve the store and detect fraud. We do not sell customer contact information.
Advertising and images
We do not use a customer’s personal information, photographs or user-generated content in advertising without the customer’s prior consent. You may withdraw consent by contacting service@silkmaison.com.
Service providers and international processing
We share only information needed with Shopify, PayPal, carriers, fulfillment partners and technical service providers. They may process information in countries other than your own under applicable privacy and security obligations.
Your choices and rights
Depending on your location, you may request access, correction, deletion, portability or restriction of your personal information, or object to certain processing. Contact service@silkmaison.com. We will not discriminate against you for exercising applicable rights.
Applicable law and contact
This policy is intended for customers in the destinations listed in our Shipping Policy. Mandatory local privacy rights remain unaffected. The responsible store contact is SILK MAISON, No. 2210-2, 2nd Floor, Building 2, Yinchuan Comprehensive Bonded Zone Apartment Building, Xingqing District, Yinchuan, Ningxia 750000, China, service@silkmaison.com.